What our clients say
We want every client to be thrilled to bits with every part of our service - the way we work with them, the work we do for them and the results delivered.
See below what some of our most recent clients have said about working with Back Room SAM.
"Sarah and I recently got together for her to explain to me how Facebook worked and how I could make Facebook work for me and my business, as up until then I had never had a Facebook account! After all was explained, which she made very easy to understand, we then got onto the topic of logos and business cards, and she offered to make a few logo changes for me. A few days later she sent me the new logos she had designed. Thanks to Sarah for the great service. It's really great to speak to someone who really understands your needs, and is able to sort them out. I can definitely recommend Back Room SAM as a 'one stop shop' for all your marketing and business needs!"
Innovative Audio Visual
"Great quality work, fantastic prompt and reliable service. Sarah is approachable, easily understands requirements and is a pleasure to deal with and charges very reasonable prices. I would highly recommend her."
Regional Stylist Director for MyShowcase
December 2015 (worked with more than once)
"I have been working with Sarah at Back Room SAM for over six months now. She has provided invaluable support and assistance with business development and marketing. Working together we have been able implement a number of new ideas to run my business more efficiently and Sarah's ongoing support and enthusiasm have had a really positive impact on me and my business. I would definitely recommend Back Room SAM!"
"Employing Back Room SAM to promote and market the 2015 Lancaster Music Festival allowed us as directors to concentrate on the festival production and development without having to overly concern ourselves with marketing, as we knew Sarah would take care of those needs competently and efficiently. She proactively engaged with the festival team, making suggestions on strategies to improve the marketing as well as regularly updating us on the status of the marketing campaign.
The 2015 music festival broke all previous year's records and also broke nationally for the first time. The unprecedented turnout of over 60,000 festival goers over the festival weekend bringing in around £1.5m into the city's economy is both a testament to the festival's success and to the success of a brilliant marketing campaign managed by Back Room SAM. 10 out of 10 in terms of beating our expectations and value for money!"
Director of Lancaster Music Festival (Lancaster Music CIC)
October 2015 (worked with more than once)
"I have been using Back Room SAM's Business Buddy Support Service for about a year now to get my bike fitting and specialist physiotherapy for cyclists business up and running. This has been a cost effective way of having long term support during the setting up of my business. Sarah has been invaluable in helping developing and implementing a marketing strategy and in the design of my company logo and marketing materials. Each meeting is both productive and fun, with a structured but flexible agenda for each meeting giving me the scope to focus on areas of the project I need greatest assistance with at that time. I have been very satisfied with Back Room SAM's work. Two areas stand out in particular: the quality of the graphic design work and the support in how to use social media in my marketing strategy. I regard it as a very worthwhile investment!"
Lifecycle Specialist Bike Fit & Physiotherapy
"Back Room SAM was where I thought I could go to understand how to effectively market my language provision to create a more positive flow of work coming in. The half-day marketing session I had with Sarah helped me consider good and potentially effective marketing strategies and gave me useful marketing training. It also provided me with with a better understanding of how to practice business in a way that I had not previously considered.
Back Room SAM has an approach which is diligent and yet easy to work with. The attention offered to me has been a great support. I feel like I now have something solid in the way of knowing how to better deal with marketing issues which are sure to soon present themselves in the near-future as I begin to trade more.
I would recommend Back Room SAM to anyone who wants to give their business marketing strategy a proper and timely rethink. Sarah's service comes with just what you need it to and, it must be said, a rather nice bit more."
"Back Room SAM has been our design and marketing partner for the last 6 months. Since working with Sarah we have been able to develop a coordinated approach to our branding that had been simply absent from our business previously. Back Room SAM's efforts have definitely resulted in an increase in the brand recognition of our three sites, and provided us with a strong structure on which to build our future branding and marketing decisions.
Service is both quick and personal, and perhaps more importantly it is also cost effective and efficient.
We use Back Room SAM's services for the hospitality industry, retail and political activism and have been more than satisfied with our experience."
Anthony Mark Cutter
Proprietor of The Robert Gillow, The Bottle Shop and The Juke Joint
"Always helpful and friendly to work with, Sarah was quick to assess my business needs and provide affordable, practical solutions from how to manage my books to designing my logo and business cards. Sarah's help has allowed me to modernise the business and maximise my time so as to be of greater service to the local community. The results have been excellent. Highly recommended!"
Gavin Crossley Gardening
"Upon completing my training in semi-permanent makeup I knew I would need someone who knew how to promote and market my business in the best possible way. This is why I decided to use Back Room SAM. I found Sarah to be extremely professional and knowledgeable when discussing the image and branding design I should use for my business. We first met to discuss my logo design and Facebook banner; since then we have worked together to produce other promotional materials including business cards and gift vouchers. I'm over the moon with all that Sarah has designed for me - they really exceeded my expectations.
Sarah also did some Facebook training with me and gave me lots of useful tips on how to help people better engage with my Facebook page. For anyone needing that extra help and support Sarah is definitely the woman for the job. She works with you on a personal level and is there to answer any questions. She has helped my business flourish and I couldn't recommend her enough."
Sheree Siddall Semi-Permanent Makeup
Thirsk, North Yorkshire
"Sarah designed a really interactive Mailchimp session for us which was just what was needed. We're now much more confident in our email marketing. Sarah provided just the right level of detail, was great at answering our constant questions whilst making sure we stayed on track. She fulfilled our brief perfectly, with a really friendly encouraging manner that de-mystified the process, and excellent timing and a thorough grounding in the subject. A true professional."
Jez Hall and Mandy Naylor
Shared Future CIC
"I joined Sarah's Business Buddy Support Scheme for six months to help me develop my website. Our first task was to work together to create a small video describing my work. We then developed pages on the website to improve my ranking in Google searches and to give greater professionalism to the website. We also developed a blog designed to give people more insight into the way I work and think.
The support scheme allowed Sarah and I to meet regularly which was helpful, and it also gave us the impetus to remain focused on our agreed goals. I feel that my website is now much more up-to-date and useful to those visiting the site. I also now appear on the first page when people search for a therapist which is a great improvement.
Sarah is good to work with; she is enthusiastic, flexible and willing to learn about my business and be guided by what was important to me. I continue to use Sarah as and when I need her, and I'm confident she will always be responsive to my requests for marketing support."
Couples and Family Therapist
"We were first put in touch with Sarah two years ago and have since then worked with her on different aspects of our social media and website, always to our complete satisfaction.
Originally we approached her to create a Twitter skin for our company, and she produced this, based on a design we sent her, quickly and efficiently. It was clear to us that she had a creative mind.
Then a year ago we hired her services for a bigger project, namely to reconsider our media strategy for a completely new website. Her input has been greatly appreciated and it has helped us to work effectively towards redesigning our website quite comprehensively. Sarah also cooperated with us very closely on a logo redesign and really understood how to create a logo that expressed the 'feel' and philosophy of our company for its second decade.
In short, we are very pleased to be able to recommend Sarah and her company for being easy to deal with, thoughtful, imaginative and commercially practical."
Eureko Associates Ltd
August 2014 (worked with more than once)
"We asked Back Room SAM to help us add an element of professional design to an important report. We needed help fast and Back Room SAM stepped in with prompt help, good ideas and the flexibility to revisit work until it was just right. We're really pleased with the result and it was worth every penny."
LESS (Lancaster District) CIC
July 2014 (worked with more than once)
"We invited Back Room SAM in to run a marketing strategy session with us. We found Sarah to be friendly, professional and easy to work with. She helped us to look at our past and current marketing activity and identify areas for improvement."
Fibaform Products Ltd
"Back Room SAM recently designed the business card and leaflet for my new business. I am delighted with the result. I particularly valued the suggestion Sarah made for the tag line that I decided to use. Sarah has been really helpful in enabling me to describe what I offer in a succinct and effective way."
"I consulted Back Room SAM to help work out a marketing strategy for a business start-up. Sarah helped to identify and clarify the target customers, and focus the products and website that are being developed, helping to make investment in the business more appropriate. The session was informal, enjoyable and useful. I would recommend Sarah to others."
Eden Green Walls
January 2014 (worked with more than once)
"I started working with Sarah of Back Room SAM because I realised that as a 'business newbie' I was failing to progress my business ideas because of a basic lack of confidence in the way in which business worked. I have met with her on a weekly basis and explored a wide variety of issues. I have been consistently impressed with the manner and style with which Sarah approaches all aspects - financial record keeping, use of social media, email marketing, website design and more. She is clear thinking, very organised, insightful, thorough and most importantly for me very grounded in her commitment to local business. I am looking forward to my New Year product trials with much more confidence. I would thoroughly recommend Sarah and her services to any business owner who wants to build their own confidence."
The I Matter Project
December 2013 (worked with more than once)
Fancy joining those using our superb service to help take your business forward? Please get in touch now. We'd love to hear from you and have an informal chat about how we can best help you and your business in the Back Room.