What our clients say

Lancaster Skyline

We want every client we work with to be thrilled to bits with every part of our service - the way we work with them, the work we do for them and the results delivered.

Read below what some of our most recent clients have said about working with Back Room SAM.

"We were first put in touch with Sarah two years ago and have since then worked with her on different aspects of our social media and website, always to our complete satisfaction.
Originally we approached her to create a Twitter skin for our company, and she produced this, based on a design we sent her, quickly and efficiently. It was clear to us that she had a creative mind.
Then a year ago we hired her services for a bigger project, namely to reconsider our media strategy for a completely new website. Her input has been greatly appreciated and it has helped us to work effectively towards redesigning our website quite comprehensively.
Sarah also cooperated with us very closely on a logo redesign and really understood how to create a logo that expressed the 'feel' and philosophy of our company for its second decade.
In short, we are very pleased to be able to recommend Sarah and her company for being easy to deal with, thoughtful, imaginative and commercially practical."

Vivien Hacker
Eureko Associated Ltd
August 2014

"We asked Back Room SAM to help us add an element of professional design to an important report. We needed help fast and Back Room SAM stepped in with prompt help, good ideas and the flexibility to revisit work until it was just right. We're really pleased with the result and it was worth every penny."
James Somerville
LESS (Lancaster District) CIC
July 2014

"We invited Back Room SAM in to run a marketing strategy session with us. We found Sarah to be friendly, professional and easy to work with. She helped us to look at our past and current marketing activity and identify areas for improvement."
Jenny Pollard
Fibaform Products Ltd
July 2014

"Back Room SAM recently designed the business card and leaflet for my new business. I am delighted with the result. I particularly valued the suggestion Sarah made for the tag line that I decided to use. Sarah has been really helpful in enabling me to describe what I offer in a succinct and effective way."
Ali Nicholls
Creative Counselling
January 2014

"I consulted Back Room SAM to help work out a marketing strategy for a business start-up. Sarah helped to identify and clarify the target customers, and focus the products and website that are being developed, helping to make investment in the business more appropriate. The session was informal, enjoyable and useful. I would recommend Sarah to others."
Shan Hargest
Eden Green Walls
Morecambe, Lancashire
January 2014

"I started working with Sarah of Back Room SAM because I realised that as a 'business newbie' I was failing to progress my business ideas because of a basic lack of confidence in the way in which business worked. I have met with her on a weekly basis and explored a wide variety of issues. I have been consistently impressed with the manner and style with which Sarah approaches all aspects - financial record keeping, use of social media, email marketing, website design and more. She is clear thinking, very organised, insightful, thorough and most importantly for me very grounded in her commitment to local business. I am looking forward to my New Year product trials with much more confidence. I would thoroughly recommend Sarah and her services to any business owner who wants to build their own confidence."
Cathy Betoin
The I Matter Project
Kendal, Cumbria
December 2013

"As coordinator of Lancaster Music Festival I was greatly impressed with the hard work, professionalism and innovativeness of Sarah Thornton of Back Room SAM who was tasked with our online marketing. Without any doubt the success of this year's festival was in large part due to Sarah's efforts and knowledge of social media and marketing as a whole."
Benjamin Ruth
Coordinator of Lancaster Music Festival
October 2013

"I asked Back Room SAM to design a cover image for my Facebook page and a template for an e-newsletter. It was very easy working with Sarah. She understood immediately what what I was looking for and produced a great design in the agreed timescale. The work is very professional which definitely adds value to my business. I am really satisfied with Back Room SAM's work and would not hesitate to use her again."
Katie Jenkins
Owner of flynnthedog Pet Supplies
September 2013

"During my free initial consultation with Sarah, it was evident she was a very conscientious person who would work hard to provide me with what I needed. I employed her to design me an e-newsletter, train me how to use the template and send out my own campaigns. Sarah listened to what I wanted and gave advice and tips on ways to achieve that. Sarah is a friendly and professional young lady. She was very good in explaining every step in detail but in a simple way, using no technical jargon! Any questions or difficulties I have had since Sarah has answered quickly and in a easy to understand manner. I have no hesitation in recommending the services of Sarah and Back Room SAM."
Donna Wren
Owner of Wren Training
August 2013

"I engaged Sarah of Back Room SAM to help design and deliver a workshop to help students design their own businesses. She was highly professional and very proactive during the planning, making a huge contribution. During the actual workshop I was really impressed with the way Sarah worked with the students. The feedback from the students was excellent. I am certainly planning to work with Back Room SAM again in the future."
Joe Buglass
FASS (Faculty of Arts and Social Sciences) Enterprise Officer
Lancaster University
June 2013

"I asked Sarah to prepare an e-newsletter template to enable me to communicate regularly with my clients. She made lots of practical suggestions which we have implemented. I have already received a lot of favourable feedback from readers. Since the expenditure is incurred only once for major changes and a monthly fee for preparing the e-newsletter, the cost saving over photocopying, buying stamps, addressing envelopes and mailing them is enormous.
Sarah is very knowledgeable and works fast to achieve the best results in the shortest time. She has also helped me with other tasks; she made my emails more professional-looking by setting up a 'footer' panel, and showed me how to set up an out-of-office reply on my email client. Sarah is such a useful ally. I'm sure there will be lots more work together in the future, but just knowing Sarah is at the end of a phone or email is reassuring. It's teamwork all the way!"

Isobel Hamid
Owner of Healing Hands
June 2013

"Photo Restoration Services employed Sarah of Back Room SAM to assist with the design and implementation of new marketing material, comprising of a new branding logo and a double sided DL size flyer for business events and customer networking. I was offered an initial consultation, which I found to be both informal and practical. During this session several ideas were developed and subsequently expanded on. Throughout the process Sarah kept me informed of her progress, and responded positively to my ideas and feedback. Sarah produced the designs to the specified time frame and at a competitive price point, and I have received positive feedback from colleagues and clients alike. Photo Restoration Services would be happy to recommend Back Room SAM, great service and great value."
Andrew Willis
Proprietor of Photo Restoration Services
Heysham, Lancashire
May 2013

Read more testimonials...

Fancy joining those who are using the superb service offered by Back Room SAM to help take their business forward? Please do contact us. We'd love to hear from you and have an informal chat about how we can best help you and your business in the Back Room.

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