What our clients say

Lancaster Skyline


We want every client we work with to be thrilled to bits with every part of our service - the way we work with them, the work we do for them and the results delivered.

Read below what some of our most recent clients have said about working with Back Room SAM.


"Sarah designed a really interactive Mailchimp session for us which was just what was needed. We're now much more confident in our email marketing. Sarah provided just the right level of detail, was great at answering our constant questions whilst making sure we stayed on track. She fulfilled our brief perfectly, with a really friendly encouraging manner that de-mystified the process, and excellent timing and a thorough grounding in the subject. A true professional."
Jez Hall and Mandy Naylor
Shared Future CIC
Lancaster
www.sharedfuturecic.org.uk
November 2014


"I joined Sarah's Business Buddy Support Scheme for six months to help me develop my website. Our first task was to work together to create a small video describing my work. We then developed pages on the website to improve my ranking in Google searches and to give greater professionalism to the website. We also developed a blog designed to give people more insight into the way I work and think.
The scheme support scheme allowed Sarah and I to meet regularly which was helpful, and it also gave us the impetus to remain focused on our agreed goals. I feel that my website is now much more up-to-date and useful to those visiting the site. I also now appear on the first page when people search for a therapist which is a great improvement.
Sarah is good to work with; she is enthusiastic, flexible and willing to learn about my business and be guided by what was important to me. I continue to use Sarah as and when I need her, and I'm confident she will always be responsive to my requests for marketing support."

Annette Wetherell
Couples and Family Therapist
Lancaster
www.lancastertherapy.co.uk
September 2014


"We were first put in touch with Sarah two years ago and have since then worked with her on different aspects of our social media and website, always to our complete satisfaction.
Originally we approached her to create a Twitter skin for our company, and she produced this, based on a design we sent her, quickly and efficiently. It was clear to us that she had a creative mind.
Then a year ago we hired her services for a bigger project, namely to reconsider our media strategy for a completely new website. Her input has been greatly appreciated and it has helped us to work effectively towards redesigning our website quite comprehensively.
Sarah also cooperated with us very closely on a logo redesign and really understood how to create a logo that expressed the 'feel' and philosophy of our company for its second decade.
In short, we are very pleased to be able to recommend Sarah and her company for being easy to deal with, thoughtful, imaginative and commercially practical."

Vivien Hacker
Eureko Associates Ltd
Lancaster
www.eureko.co.uk
August 2014 (worked with more than once)


"We asked Back Room SAM to help us add an element of professional design to an important report. We needed help fast and Back Room SAM stepped in with prompt help, good ideas and the flexibility to revisit work until it was just right. We're really pleased with the result and it was worth every penny."
James Somerville
LESS (Lancaster District) CIC
Lancaster
www.lessuk.org
July 2014 (worked with more than once)


"We invited Back Room SAM in to run a marketing strategy session with us. We found Sarah to be friendly, professional and easy to work with. She helped us to look at our past and current marketing activity and identify areas for improvement."
Jenny Pollard
Fibaform Products Ltd
Lancaster
www.fibaform.co.uk
July 2014


"Back Room SAM recently designed the business card and leaflet for my new business. I am delighted with the result. I particularly valued the suggestion Sarah made for the tag line that I decided to use. Sarah has been really helpful in enabling me to describe what I offer in a succinct and effective way."
Ali Nicholls
Creative Counselling
Lancaster
www.lancastercreativecounselling.co.uk
January 2014


"I consulted Back Room SAM to help work out a marketing strategy for a business start-up. Sarah helped to identify and clarify the target customers, and focus the products and website that are being developed, helping to make investment in the business more appropriate. The session was informal, enjoyable and useful. I would recommend Sarah to others."
Shan Hargest
Eden Green Walls
Morecambe, Lancashire
www.edengreenwalls.co.uk
January 2014 (worked with more than once)


"I started working with Sarah of Back Room SAM because I realised that as a 'business newbie' I was failing to progress my business ideas because of a basic lack of confidence in the way in which business worked. I have met with her on a weekly basis and explored a wide variety of issues. I have been consistently impressed with the manner and style with which Sarah approaches all aspects - financial record keeping, use of social media, email marketing, website design and more. She is clear thinking, very organised, insightful, thorough and most importantly for me very grounded in her commitment to local business. I am looking forward to my New Year product trials with much more confidence. I would thoroughly recommend Sarah and her services to any business owner who wants to build their own confidence."
Cathy Betoin
The I Matter Project
Kendal, Cumbria
www.imatterproject.com
December 2013 (worked with more than once)


"As coordinator of Lancaster Music Festival I was greatly impressed with the hard work, professionalism and innovativeness of Sarah Thornton of Back Room SAM who was tasked with our online marketing. Without any doubt the success of this year's festival was in large part due to Sarah's efforts and knowledge of social media and marketing as a whole."
Benjamin Ruth
Coordinator of Lancaster Music Festival
Lancaster
www.lancastermusicfestival.com
October 2013 (worked with more than once)


"I asked Back Room SAM to design a cover image for my Facebook page and a template for an e-newsletter. It was very easy working with Sarah. She understood immediately what what I was looking for and produced a great design in the agreed timescale. The work is very professional which definitely adds value to my business. I am really satisfied with Back Room SAM's work and would not hesitate to use her again."
Katie Jenkins
Owner of flynnthedog Pet Supplies
Lancaster
www.flynnthedog.com
September 2013


"During my free initial consultation with Sarah, it was evident she was a very conscientious person who would work hard to provide me with what I needed. I employed her to design me an e-newsletter, train me how to use the template and send out my own campaigns. Sarah listened to what I wanted and gave advice and tips on ways to achieve that. Sarah is a friendly and professional young lady. She was very good in explaining every step in detail but in a simple way, using no technical jargon! Any questions or difficulties I have had since Sarah has answered quickly and in a easy to understand manner. I have no hesitation in recommending the services of Sarah and Back Room SAM."
Donna Wren
Owner of Wren Training
Lancaster
www.wrentraining.co.uk
August 2013


Read more testimonials...


Fancy joining those who are using the superb service offered by Back Room SAM to help take their business forward? Please do contact us. We'd love to hear from you and have an informal chat about how we can best help you and your business in the Back Room.




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